DEVTOME.COM HOSTING COSTS HAVE BEGUN TO EXCEED 115$ MONTHLY. THE ADMINISTRATION IS NO LONGER ABLE TO HANDLE THE COST WITHOUT ASSISTANCE DUE TO THE RISING COST. THIS HAS BEEN OCCURRING FOR ALMOST A YEAR, BUT WE HAVE BEEN HANDLING IT FROM OUR OWN POCKETS. HOWEVER, WITH LITERALLY NO DONATIONS FOR THE PAST 2+ YEARS IT HAS DEPLETED THE BUDGET IN SHORT ORDER WITH THE INCREASE IN ACTIVITY ON THE SITE IN THE PAST 6 MONTHS. OUR CPU USAGE HAS BECOME TOO HIGH TO REMAIN ON A REASONABLE COSTING PLAN THAT WE COULD MAINTAIN. IF YOU WOULD LIKE TO SUPPORT THE DEVTOME PROJECT AND KEEP THE SITE UP/ALIVE PLEASE DONATE (EVEN IF ITS A SATOSHI) TO OUR DEVCOIN 1M4PCuMXvpWX6LHPkBEf3LJ2z1boZv4EQa OR OUR BTC WALLET 16eqEcqfw4zHUh2znvMcmRzGVwCn7CJLxR TO ALLOW US TO AFFORD THE HOSTING.

THE DEVCOIN AND DEVTOME PROJECTS ARE BOTH VERY IMPORTANT TO THE COMMUNITY. PLEASE CONTRIBUTE TO ITS FURTHER SUCCESS FOR ANOTHER 5 OR MORE YEARS!

Quality In Operations

Developing Effective Operations

A quality product does not have to be the best it can possibly be, it is dependent on customer expectations. Some products i.e. jet engine components will need to have very high quality standards, but you will pay for this high quality. If jeans were made to the same high standards, they might last forever but they would be much more expensive to buy in the first place. If quality is a relative concept, how can we determine the expectations or requirements of the customer? Generally this is done with market research and analysing the results of consumer feedback data. It is important to recognise that quality is not just present in goods, services have quality issues as well. For example, a bank might be rated on:

  • Speed to answer the telephone
  • Time spent in the queue
  • Number of account errors made

ISO 9000

This is given to firms that can prove that they have a quality assurance system in place that proves that their quality is regularly measured and for corrective action to be taken if their quality falls below this level, It DOES NOT mean that every product or service provided by the company is of good quality. To achieve ISO 9000 a business must:

  • Have clear and appropriate quality targets
  • Have a system in place to ensure targets are being met
  • Possess a measuring system to record actual results and resources available to correct a problem should it arise.

Total Quality management

  • This approach involves all employees in a business, it is based on the principle that everyone has a contribution to make towards the overall quality of a finished product or service.
  • This generally requires a change in the culture of the organisation since employes can no longer think that quality is someone else’s issue.
  • Every person in the production line must ensure that their work is up to scratch since they are in effect supplying their product to the next person in the production line (their internal customer).

i.e. The assembly team at Dell Computers is the internal customer of the components team, they can only produce a working computer if the product they have received from the components team works correctly.

How can competitiveness of a business be improved by managing quality?

  • Achieving consistent quality is often the best method of competing in a global market since constant price reductions hurt the bottom line and businesses may not be able to reduce costs to compete.
  • Consistent high quality can lead to a well known brand image leading to higher prices and a USP
  • As consumer incomes rise with the growth of the world economy, quality becomes more important than price. It is increasingly important for companies to differentiate themselves from their competitors.

Business


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