Operation Hope

Del Monte recently initiated a multi-sectoral effort to extend assistance to thousands of families displaced by Pinatubo's

Over 0.6 million pesos in food, clothing and cash raised by government, business, industry, academe and other concerned groups in Cagayan de Oro and Misamis Oriental has been turned over to the Philippine National Red Cross and the Department of Social Welfare and Development Manila.

The donations, raised under Mindanao's first multi sectoral donation drive for Pinatubo victims - Operation HOPE (Help our Pinatubo Evacuees) - had been shipped in six 20-footer vans by William Lines, Aboitiz Shipping Co. and Negros Navigation Co.

Adrian C. Pabayo, Operation HOPE's leading organizer and Del Monte Employee and Community Relations Director, turned over goods worth 495,000 pesos to PNRC officials led by chairman Romeo Espino and DSWD officials led by Disaster Preparedness & Relief Director Lourdes Masing in simple rites held at the PNRC headquarters.

A 60,000 pesos check representing Operation HOPE's cash donation was also handed by Pabayo to Espino during the same occasion. Another 60,000 pesos check was forwarded earlier to DSWD.

PNRC chairman Espino said PNRC would ensure Operation HOPE's donation reach Pinatubo's victims through its distribution network in Northern Luzon.

Goods and cash donations were earlier received by 50 private and government entities and schools in Cagayan de Oro and Misamis Oriental that served as collection centers under Operation HOPE.

Operation HOPE was launched a core group of Cagayan de Oro and Misamis Oriental leaders headed by Del Monte executive Adrian C. Pabayo.

One hundred groups participated in the drive: 17 private companies under the Cagayan de Oro Chamber of Industries, Inc., 55 national government agencies under the Organization of Regional Officers-X, 28 commercial banks under the Oro-Bankers, the Regional Disaster Coordinating Council, four media organizations, City Government of Cagayan de Oro, Misamis Oriental Provincial Government, Department of Education Culture and Sports, DSWD. PNRC, Philippine Army, Philippine National Police, Phil. Exporters Assoc., and private schools and colleges in the city.

Operation HOPE's Executive Committee included Mis. Or. Provincial Gov. Vicente Emano, Cagayan de Oro City Mayor Pablo Magtajas, Philippine Sinter Corporation manager Braulio Mafius, DECS Director Makil Pundaodaya, 410 Brig. Gen. Quintin Alcudia and PNP Chief Supt. Honesto Bumanglag, and Pabayo.

Adrian C. Pabayo, Operation HOPE's leading organizer and Del Monte Employee and Community Relations Director turns over Operation HOPE's 0.6 million pesos donation to PNRC Chairman Romeo Espino during simple rites held, at the PNRC Headquarters in Manila. With them are Lourdes Masing, DSWD Disaster Preparedness and Relief director; Dr. Celso Samson, PNRC assistant secretary general; Marcy Beltran, DSWD Villamor Air Base Relief Operation Center chief; Rosa Rosal, PNRC governor; Mothir C. Tillah; Connie Mangawang, DSWD Relief Operation Monitoring Information Center director; Gloria Senador, PNRC secretary general and Mark Marlirez, Bombo Radyo/DXIF-Cagayan de Oro staffer.

Del Monte's donation of food And used clothing, valued at 317,000 pesos, was turned over to the American Chamber Foundation Philippines, Inc., PNRC and DSWD.

Over 110 cases of assorted Del Monte products and used clothing worth 70,000 pesos were turned over by Jaime W. Ong, Del Monte corporate secretary and teasurer, to William G. Applegate, ACFPI chairman and president during simple rites held in Manila. With them are Wilfredo A. Samson, Del Monte Sales Director; Angela Latonio Doria, ACFCI officer, and Maria Socorro Bautista, Makati Administrative Manager.

Operation HOPE organizers led by Cagayan de Oro City Major Pablo Magtajas and Adrian C. Pabayo, Del Monte Philippines Employee and Community Relations Director, coordinated the shipment of Operation HOPE's donation. With them at the Cagayan de Oro port are Maj. Alberto Mabaquiao who represented 4th ID Brig. Gen. Quintin Alcudia, PNRC Cagayan de Oro-Mis. Or. Administrator Eden Seriosa, Jojo Abrogado representing Cagayan de Oro Customs District Collector David Odilao, ORO-X president Romeo Balandra, Cagayan de Oro PNB manager and Oro Bankers president Manuel Arceno, DECS representative Cesar Magtajas, and Phil. Export Association president Art Mercader.

Clothes donation from plantation based employees and families are sorted by Plantation Personnel and Employee Facilities staff headed by Senior Manager Warfredo C. Balandra before shipment to Manila.

TQM pilot team leaders finish workshop

The company's Total Quality Management (TQM) program has moved on to another challenging phase.

After completing the initial step of training 113 middle and senior executives from Bugo, Plantation and Makati in a four-day TQM-Continuous Improvement seminar to introduce them to the TQM concepts, a new group of leaders within the company has been inducted to the program.

Given the challenge of introducing TQM concepts to various work groups within the company are 45 supervisors and middle and senior executives who underwent a three-week seminar on Managing for Continuous Improvement recently conducted by the Tennessee Associates, Inc. in Cagayan de Oro.

The participants, who trained under consultants Alok Dobriyal, Gerald Michaelson and H. Alan Lasater were briefed on the processes and techniques involved in bringing about enhanced customer satisfaction.

The new graduates have been grouped into eight pilot teams and are now working separately on process improvement projects in their respective areas of responsibility. The participants will also serve as facilitators and trainers for other employee groups.

TQM pilot teams are set to work on lasting and continuously improving quality for our products, greater productivity and reliability among workers, and better satisfaction among customers.

In implementing these processes, the company hopes to assure itself of greater competitive edge in today's global market through consistent production of quality products and services at lowest cost.

To ensure effective implementation of the program, senior manager Bonifacio D. Quiaoit has been appointed the company's over-all TQM coordinator. He reports directly to Del Monte President and Gen. Manager George A. Error and is working closely with the TQM Senior Steering Team in refining the company's TQM blueprint.

The program's implementation is a multi-year process which will be based on a working model developed by top management.

Quiaoit explained that TQM was introduced in the company to achieve an organization, culture and system dedicated to total customer satisfaction and organizational excellence. Under this new system, more focus will be given to management leadership, people participation and continuous improvement of processes, services and products.

Quiaoit stressed that TQM is a people-based process and is dependent on the inputs of employees. He said: “This total quality management process provides each employee with the environment and tools needed to make his fullest contribution to the organization.”

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